Lula

Customer Support Manager

Reward
$1,000
You will receive your reward 30 days after your referral signs an offer.
Reward
$1,000
You will receive your reward 30 days after your referral signs an offer.

Job description

We are looking for an experienced Customer Support Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets

Requirements

  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Working knowledge of customer service software, databases and tools
  • Ability to think strategically and to lead
  • Advanced troubleshooting and multi-tasking skills
  • Strong client-facing and communication skills

Benefits

  • Competitive compensation packages
  • Medical, dental and vision insurance
  • 14 vacation days
  • 10 sick days
  • 10 paid holidays
  • Relocation Stipend
  • Bi-annual team retreats